Shipping policy

Last updated: October 8, 2026

This Shipping Policy explains how PuppyAgain processes and delivers orders placed at www.PuppyAgain.com

Order Processing

All orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays) after payment is confirmed. During periods of high demand, such as holidays and promotions, processing may take slightly longer. You will receive an email confirmation when your order is placed and another when it ships.

Delivery Times

Estimated delivery time is 7 to 12 business days after your order has been dispatched. Delivery times vary by destination and carrier. These timeframes are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs, and any free shipping offers or order minimums, are displayed at checkout before you pay. Shipping charges are calculated based on the destination and order contents.

Where We Ship

We ship to most countries. If we are unable to deliver to your location, you will be notified at checkout or by email, and your order will be canceled with a full refund. We cannot ship to PO boxes in some regions, and we may ask you to provide a street address.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. Tracking information may take several days to appear in the carrier’s system after dispatch. You can also contact us at PuppyAgain@outlook.com with your order number to ask for a status update.

Multiple Items and Split Shipments

If you order more than one item, your order may be shipped in separate packages and may arrive on different days. You will not be charged extra shipping for split shipments, and each package will have its own tracking information.

Shipping Delays

We do our best to deliver on time, but delays may occur due to factors outside our control, including:

• Customs clearance and inspection procedures.
• Carrier delays, strikes, or capacity issues.
• Severe weather, natural disasters, or other events beyond our control.
• High order volume during holidays and promotions.
• Incorrect or incomplete shipping information.

PuppyAgain is not liable for delays caused by these factors. If your order has not arrived after the estimated delivery window, please contact us and we will help.

Address Accuracy and Changes

You are responsible for entering a complete and accurate shipping address at checkout. If you notice a mistake, email PuppyAgain@outlook.com as soon as possible, and within 24 hours of ordering if you can. We will try to correct the address if the order has not yet shipped, but we cannot change the address after the package is dispatched.

If a package is returned to us because of an incorrect or incomplete address, or because it was refused or unclaimed, we may charge the cost of re-shipping, or refund the order minus the original shipping and return costs.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs clearance fees, or brokerage fees charged by your country. These charges are not included in the product price or shipping cost, are set by your local authorities, and are the sole responsibility of the customer. We have no control over these charges and cannot predict their amount. Refusing a package because of duties or fees does not entitle you to a refund of the original shipping cost.

Damaged Packages

Please inspect your package on delivery. If the package or the product arrives damaged, take clear photos of the product, packaging, and shipping label, and contact us within 7 days of delivery at PuppyAgain@outlook.com. Our Refund and Return Policy explains the replacement and refund options.

Lost or Missing Packages

If your tracking shows no movement for 10 business days, or the estimated delivery window has passed with no delivery, contact us at PuppyAgain@outlook.com and we will open an investigation with the carrier. If the tracking shows your package as delivered but you have not received it, please check with neighbors and household members, check around your property, and contact your local carrier, as they often resolve these cases quickly.

If we confirm that a package was lost in transit, we will send a replacement or issue a full refund, at your choice. We are not able to replace or refund a package that was delivered to the address you provided, or that was stolen after delivery, unless required by law.

Contact Us

For questions about your shipment, please email us at PuppyAgain@outlook.com and include your order number.